Remit to Address:
P.O. Box 670858
Northfield, OH 44067-0858

Contact:
(800) 269-6902
(330) 908-0646
(330) 908-0649 (fax)
Email us here

ORDERING INFO & TERMS: 

 We accept Visa, MasterCard, Discover and American Express

To place an Order:
By Phone: call toll-free (800) 269-6902, order online by credit card (you can use a PO online, but if you are a new customer we may require a credit card to fill the order), email us, or use our 24 fax: (330) 908-0649.

Business Hours:
8:30 am - 8:00 pm (EST) Monday - Friday.
Message can be left  after business hours.  We will contact you to answer all inquiries on the next business day. To order after hours use fax, email, or order online.

Terms:
Net 30 days (for non-credit card orders).

Freight:
F.O.B. Origin
Freight is prepaid and charged.

Prices and Specifications:
Prices and specifications are subject to change without notice.

Quantity Discounts:
Quoted on request.

Delivery:
Most items shipped within 24 hours of receipt of order.

Inside Delivery:
Size and weight of item ordered determines need.  Your facility should have a loading dock and manpower to handle its arrival.  Small offices and private offices often present a problem.  If you request inside delivery, there is normally extra cost, but this assures safe, reliable receipt.  Check your facility before placing order.

Exchanges and Returns:
All are subject to prior approval. Materials returned without approval will be refused.

If you need to return an item, contact us to obtain an RMA number. Shipping will not be reimbursed and any shipping charges to return an item are the customer's responsibility (in the event an item is defective or arrives damaged the customer will not be responsible for shipping; see our warranty section for more information on this type of return).

No returns will be accepted for any reason after 60 days from the date of invoice.

Upon return of the goods in resalable condition, a merchandise credit will be applied to the account for use toward future orders.

Returns will be subject to restocking fees. The fee amount is based upon individual manufacturers' requirements and we have no control over it. Whenever possible these fees will be waived for the future purchase of replacement items. Requesting a cash refund of credit memos will result in the deduction of a mandatory restocking fee, NO CASH REFUNDS WILL BE GIVEN AFTER 30 DAYS FROM THE DATE OF INVOICE.

Some products cannot be returned (unless defective); these include but are not limited to:

• Products not in completely resalable condition
• Most lead aprons and thyroid collars
• Markers
• Products with an expired shelf life or an expiration date too short for resale
• Discontinued products
• Equipment that has been used or is without the original packaging, labeling and operating manuals.
• Any custom made product (i.e. embroidered aprons, custom positioning aids, etc)

Claims and Shortage:
Again must be reported to Eljay X-Ray, Inc. within 10 days of receipt of order. Shortages should be reported within 3 days of receipt of order.

Warranty/Damages in Shipment:

Any claim for damage to, or loss of merchandise must be made to the carrier by you.  We will assist in any way possible, but our responsibility ceases upon acceptance by the carrier of the shipment.  Retain all cartons and packing materials for inspection by carrier.

Please note that Eljay X-Ray, Inc does not manufacture any of the products. Warranties are between you, the purchaser, and the manufacturer of the products you purchase. We will do everything we can to assist you in any and all warranty claims including repair/replacement. But the process by which any warranty situation is handled is determined by the manufacturer and not by Eljay X-Ray, Inc.

Taxes:
Ohio State Sales tax will be charged if pertinent/applicable.