FAQ (Frequently Asked Questions)

See our links page here

1) Can I order and pay online? What cards do you accept?

2) How is shipping billed if I pay by credit card through Eljay X-ray's website?

3) When will my order arrive?

4) I have an account with a major shipper and would like to use it. How do I do that?

5) I want to specify a shipper or use expedited shipping. How do I do that?

6) I want to order something that isn't shown on your website or catalog. What should I do?

7) Does Eljay X-ray ship over-seas?

1) Can I order and pay online?

Yes! Simply add your items to the cart. When you're ready to pay, click the checkout link near the bottom of the page that displays your cart (to view your cart at any time click the shopping cart link at the top right of the page).

[we accept Visa, Mastercard, Discover, and American Express]

We need to know where to send the item(s); please log in or create an account if you are new.

After confirming your billing information at the bottom, click next.

On the next page you can leave a specific message if you want to with your order (optional). You will have to agree to our terms by checking the box next to "I agree to the terms of service." After that click the confirm order button.

On the next page you'll see a big button below the red arrow. This is the secure checkout where you'll enter your CC info. Click the button.

YOU MUST CLICK THE BUTTON AND ENTER YOUR INFORMATION ON THE SECURE PAGE OR THE ORDER WILL NOT BE COMPLETED!

Enter your credit card (CC) info and click the submit securely button ONCE. It may take a minute or two.

That's it!

2) How is shipping billed if I pay by credit card through Eljay's website?

We are working on an automatic shipping calculator for your convenience which will be ready soon.

Until then, we will simply pre-pay and bill you for the freight later as we do when you call or fax an order to us.

Items usually shipped via UPS ground unless you request different (see item #4 below) or weight/size necessitates a different method.

3) When will my order arrive?

As soon as we get the order, we will process it the same day. Items are usually shipped during the next 1-2 business days. Depending on the day and method of shipping, the time can vary but normal ground shipments usually arrive within 7-10 business days.

4) I have an account with a major shipper and would like to use it. How do I do that?

During the checkout process you will have an opportunity to leave us a message or any special instructions with your order (above the "I agree to the terms of service" check-box). Please give us the name of the shipper, account number, and any other pertinent information here.

5) I want to specify a shipper or use expedited shipping. How do I do that?

During the checkout process you will have an opportunity to leave us a message or any special instructions with your order (above the "I agree to the terms of service" check-box). Please give us the name of the shipper, methed (i.e. ground, 2nd day, etc), and any other pertinent information here.

6) I want to order something that isn't shown on your website. What should I do?

Give us a call or drop us an email and we'll see if we can get it for you!

7) Does Eljay X-ray ship over-seas?

Sorry, at the time we can only ship to addresses within the U.S. (we ship to Alaska and Hawaii--Virgin Islands and other U.S. territories please call).   

Orders received from addresses outside of the U.S. and orders being shipped to addresses outside of the U.S. will NOT be processed.